Privacy Policy

Introduction

Werbooz AI ("we," "us," or "our") operates an AI-powered phone automation platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, website, or mobile application. By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect

How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our AI automation services
• Process transactions and manage your account
• Improve our AI algorithms and service quality
• Personalize your experience and provide customer support
• Send technical notices, updates, and security alerts
• Communicate about new features, services, and promotional offers
• Analyze usage patterns to improve our platform
• Comply with legal obligations and enforce our agreements
• Protect against fraud, unauthorized access, and other security threats

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To perform our contract with you and provide our services
• Legitimate Interest: To improve our services, prevent fraud, and ensure security
• Consent: When you provide explicit consent for specific processing activities
• Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all call data and sensitive information
• Secure data transmission using TLS/SSL protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection and security protocols
• Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for the following periods:

• Account information: For the duration of your account plus 7 years for legal and tax purposes
• Call recordings and transcripts: 90 days from creation (unless extended by customer request)
• Usage and analytics data: Up to 2 years for service improvement purposes
• Marketing communications: Until you unsubscribe or object to processing
• Legal and compliance records: As required by applicable laws

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Restrict processing of your personal information
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Marketing cookies for targeted advertising
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings or our cookie management tools.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information during international transfers.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law.