Terms and Conditions
Last updated: July 2025
1. Agreement to Terms
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Customer", "you") and Werbooz AI ("Company", "we", "us", "our") regarding your use of our AI-powered phone automation platform and related services (collectively, the "Service").
By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Service.
These Terms apply to all users of the Service, including but not limited to browsers, customers, merchants, and contributors of content.
2. Description of Services
Werbooz AI provides a cloud-based artificial intelligence platform that enables businesses to automate and optimize their customer communication processes through AI-powered phone calls. Our services include:
- AI-driven phone conversations and outreach automation
- Intelligent lead qualification and customer screening
- Appointment scheduling and calendar integration
- Customer interaction analytics and reporting
- CRM system integrations and data synchronization
- Custom conversation flow design and management
- Real-time monitoring and performance optimization
We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time, with or without notice, and without liability to you.
3. User Accounts and Registration
Account Creation
To use our Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this security obligation.
Account Suspension
We reserve the right to suspend or terminate your account at our sole discretion, with or without notice, for violations of these Terms, non-payment, or any other reason we deem appropriate.
4. User Obligations and Acceptable Use
4.1 Compliance with Laws
You agree to use our Service in compliance with all applicable federal, state, local, and international laws and regulations, including but not limited to:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act and similar anti-spam legislation
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Do Not Call Registry requirements
- All applicable telecommunications regulations
4.2 Consent and Authorization
You are solely responsible for obtaining proper consent from all individuals before initiating contact through our platform. This includes maintaining detailed records of consent, providing clear opt-out mechanisms, and respecting all opt-out requests.
4.3 Prohibited Uses
You agree not to use our Service for any of the following prohibited activities:
- Sending spam, harassment, or abusive communications
- Violating any applicable telecommunications or privacy regulations
- Using the service for illegal, fraudulent, or deceptive activities
- Attempting to circumvent system security measures or access controls
- Sharing account credentials with unauthorized users
- Reverse engineering, decompiling, or disassembling our software
- Collecting or harvesting personal information without consent
- Interfering with or disrupting the integrity or performance of our Service
5. Payment Terms and Billing
5.1 Subscription Fees
Subscription fees are billed in advance on a monthly or annual basis as selected during registration. All fees are quoted in USD and are non-refundable unless otherwise specified in writing.
5.2 Usage-Based Charges
Usage-based charges (per call, per minute, or per transaction) are calculated monthly and billed in arrears. Detailed usage reports are available in your account dashboard.
5.3 Payment Processing
Payments are processed through secure third-party payment processors. You authorize us to charge your designated payment method for all applicable fees. Failed payments may result in service suspension.
5.4 Price Changes
We reserve the right to modify our pricing at any time. For existing customers, price changes will be communicated at least 30 days in advance and will take effect at the next billing cycle.
6. Service Level and Availability
While we strive to maintain 99.9% uptime for our Service, we do not guarantee uninterrupted or error-free operation. Service availability may be affected by:
- Planned maintenance and system updates
- Third-party service dependencies
- Network connectivity issues
- Force majeure events beyond our control
We will provide reasonable advance notice of planned maintenance when possible. We are not liable for any losses, damages, or costs resulting from service interruptions.
7. Intellectual Property Rights
7.1 Our Intellectual Property
The Service, including all software, algorithms, artificial intelligence models, documentation, and related materials, is protected by intellectual property laws. We retain all rights, title, and interest in our intellectual property.
7.2 Limited License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Service for your internal business purposes. This license terminates upon termination of these Terms.
7.3 Your Content
You retain ownership of any content you upload to our Service. However, you grant us a worldwide, royalty-free license to use, process, and store your content as necessary to provide our Service.
8. Data Protection and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You are responsible for ensuring that any personal data you provide to us or process through our Service is collected and used in compliance with applicable privacy laws and regulations.
9. Warranties and Disclaimers
9.1 Service Warranties
We warrant that our Service will perform substantially in accordance with our published documentation under normal use conditions.
9.2 Disclaimers
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WERBOOZ OR WERBOOZ PRIVATE LIMITED OR WERBOOZ AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, data, use, goodwill, or other intangible losses
- Damages for personal injury or property damage
- Damages resulting from unauthorized access to or use of our Service
- Damages resulting from any conduct or content of third parties
- Damages for any failure of our Service to meet your requirements
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless Werbooz AI and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of our Service
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your infringement of any third-party rights
- Any content you submit through our Service
12. Termination
12.1 Termination by Either Party
Either party may terminate this Agreement at any time with thirty (30) days' written notice to the other party.
12.2 Termination for Cause
We may immediately suspend or terminate your account and access to our Service for material breaches of these Terms, non-payment, or any other reason we deem appropriate in our sole discretion.
12.3 Effect of Termination
Upon termination, your access to our Service will cease immediately, and we may delete your account and associated data according to our data retention policies. Provisions that by their nature should survive termination shall remain in effect.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, conducted in Delaware. The arbitrator's decision shall be final and binding.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
14.2 Modifications
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
14.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Werbooz AI
Email: info@werbooz.com
Support: support@werbooz.com
Website: https://werbooz.com